We want to hear from you!Factel is a service company, not a database. Which means the information we report and the way we report it can be influenced by your requirements. In the past, we’ve gotten valuable feedback from opinion surveys. Questions included which of our services were most valuable and what clients liked best about our overall performance.
And the results?
Some answers were surprising. For example, we wanted to upgrade our most popular services so we asked which of them clients liked best. We were surprised that the majority of responses were not about any one service. What clients liked best was the speed of our reporting. They told us they appreciated getting information fast, so instead of finding ways to improve specific services we focused on finding ways to speed up the reporting process on all of them, and we did!
We’ve also received feedback on ways our services have been helpful. Here’s a direct quote.
“When we get significant bodily injury demands, we find it economical to throw out a hospital search net. We often get the information necessary to properly negotiate the case.”
That came from a claims manager. He not only told us how he used Hospital Record Searches, he told us they were economical and effective!
So we made them even more economical and more effective by including free checks of Florida Workers Compensation Claims and Traffic Accident Records with most hospital searches.
The same thing happened with The Ultimate Guide To Florida Law Enforcement Agencies. Due to constant area code changes combined with printing costs we hadn’t updated the Ultimate Guide for several years. Then we had the idea of putting it on our web page as a free service. Because of the time that had elapsed we assumed the City/County Cross Reference section was dated, so we found a current official State of Florida link and used that.
It wasn’t long before a client called to say she couldn’t find cities and towns on the new listing that were there on our old one. We checked and found she was right. By integrating our old list with the new one we added over 500 cities and towns!
It took a lot of time and effort to create the new Ultimate Guide and we thought it was vastly superior to previous versions, but as our keen-eyed client accurately pointed out it still needed improving, so we improved it. As with everything we do, we want even our free services to be the best they can be.
That’s only a fraction of the numerous ways clients like you have helped by telling us what you like or what you want. We even encourage you to let us know if you think there’s something we could do better, because that’s important too, maybe more so.
If you have a comment about any of our 61 services, including our customer service, our reports or anything else we do, please take time to tell us what you think. If you do, chances are we and many others will benefit from what you have to say.